Cancellations

by the client within 10 working days or 2 weeks of the commencement of the course will incur a cancellation charge of the whole of the course fee and any expenses incurred by B & M Prince Ltd up to the time of the cancellation.
All cancellations must be received in writing or by letter/fax/e:mail.
B & M Prince Ltd. reserve the right to cancel or postpone a course without liability. Where a course is postponed an alternative course date will be offered to the client.

Prices.

All prices quoted exclude VAT.

Venue Booking.

The client is responsible for the booking of the premises for the running of the course and for the payment of any dues to that venue.
As this may be a Hotel for the client’s delegates to stay then these fees are the responsibility of and must be paid by the client.

Payment to B & M Prince Ltd.

should be made within 30 days of the invoice date unless other conditions have been agreed. These conditions must have been stated in the confirmation document or under a separate cover.

Method of Payment:

Cheque, made payable to B & M Prince Ltd.

Prince2 Examination Results.

In agreement with the APMG Ltd. examination results will not be released to any candidate unless and until the invoice raised by B & M Prince Ltd. is paid in full.

Data Protection Act & Examination Results:

"The starting point is the explicit statement in the Data Protection Act that the candidate's response in an examination is his/hers intellectual property and cannot be divulged without consent.
Where candidates take an examination in company time which is ordered and paid for by their employer then it is reasonable to assume that this is relevant to the employers business and that the employee would expect the results, pass/fail, to be available to the employer. The situation where the candidate attends in the employer's time and with their consent, orders and pays himself but recovers the cost through an expense system, does not fall within this definition. As a matter of good form we should always ensure that the candidate receives the result before it is provided to the employer.
The detailed result/analysis of the test should only be released to the employer with the candidate's explicit consent. Employers can get this information through the candidate, if that is a problem that is for them to sort out. We should not risk getting involved. Most employment conditions give the employer the right to intellectual property produced by employees although I have never heard of this being invoked in relation to examination results.
It is perhaps obvious that when a candidate gives consent by signing P2011 and the results are put by us into the public domain that we can then give employers a listing."

APM Group Ltd. 21st May 2004.

B & M Prince Ltd.

Terms & Conditions - Public Courses

Provisional Bookings:

All bookings are considered to be provisional until confirmed.

Bookings:are considered to be confirmed when either of the following have occurred:

a “Delegate Registration Form” is received from the customer
a letter from the customer is received stating the booking is firm,
a purchase order is received from the customer
an email is received from the customer confirming the booking
B & M Prince Ltd., in agreement with the customer, send a confirmation letter.

See also Special Conditions for Discounted Bookings, below.

Invoices:

will be sent with a Confirmation Letter. The invoice should be received by the customer at least 10 days prior to the course commencement.
In certain circumstances such as a late booking then the invoice will be sent as soon as possible after the booking has been confirmed.

4.Cancellations.of confirmed bookings:

Cancellations within 4 weeks of the course start date will incur a charge of 30% of the course fee to be paid within the agreed time scale stated on the invoice or confirmation..
Cancellations within 10 working days or two weeks from the commencement of the course will incur a cancellation charge of the whole of the course fee and any accommodation fees made on behalf of the customer.
See also Special Conditions for Discounted Bookings, below.
All cancellations must be received in writing or by email.
B & M Prince Ltd. reserve the right to cancel a course without liability. Every effort will be made to notify delegates in advance should this situation arise.
Fees will be refunded or places on a subsequent course offered.

5.Hotel Bookings:

B & M Prince Ltd. will make a booking with the nominated hotel on behalf of the delegate and will include the amount to be paid on the invoice sent to the customer. This is an optional service for customers paying the full course price without any discount.
Customers may otherwise book their own accommodation, if required, at the course venue or an alternative hotel of their choice.
B & M Prince Ltd. can not be held liable for the quality or otherwise of any of the services provided by the hotel.
All issues to do with the hotel should be taken up with the hotel management and not with B & M Prince Ltd.
All extras incurred over and above those included on the invoice must be paid directly to the hotel on departure.

Prices:
6.All prices quoted exclude VAT.

Payment:
should be made within 30 days of the date of the invoice unless other conditions have been agreed. These conditions must have been stated in the confirmation document or under a separate cover.
See also Special Conditions for Discounted Bookings below.

8.Method of Payment:

Cheque, made payable to B & M Prince Ltd.

9.Examination Results:

In agreement with the APMG Ltd. examination results will not be released to any candidate unless and until the invoice raised by B & M Prince Ltd. is paid in full.

Data Protection Act & Examination Results:

"The starting point is the explicit statement in the Data Protection Act that the candidate's response in an examination is his/hers intellectual property and cannot be divulged without consent.
Where candidates take an examination in company time which is ordered and paid for by their employer then it is reasonable to assume that this is relevant to the employers business and that the employee would expect the results, pass/fail, to be available to the employer. The situation where the candidate attends in the employer's time and with their consent, orders and pays himself but recovers the cost through an expense system, does not fall within this definition. As a matter of good form we should always ensure that the candidate receives the result before it is provided to the employer.
The detailed result/analysis of the test should only be released to the employer with the candidate's explicit consent. Employers can get this information through the candidate, if that is a problem that is for them to sort out. We should not risk getting involved. Most employment conditions give the employer the right to intellectual property produced by employees although I have never heard of this being invoked in relation to examination results.
It is perhaps obvious that when a candidate gives consent by signing P2011 and the results are put by us into the public domain that we can then give employers a listing."
APM Group Ltd. 21st May 2004.

10.Special Conditions for Discounted Bookings.

Where a person wishes to take advantage of the discounts offered then a booking must be made as in paragraph 1 above AND a cheque or payment, for the discounted amount must be received, in order for the delegate to be registered on the course at the discounted rate.
Where discounts have been offered for "early" bookings e.g. 30% for booking and paying 4 weeks in advance then any cancellation made within the 4 week period will incur a charge equal to the amount invoiced and paid i.e. there will be no refund.
Persons taking advantage of discounts offered will be responsible for booking and paying for their own overnight accommodation if this is required.